Operations Manager

Role overview

The Operations Manager helps ADCO turn client needs into organized workflows, supervises quality, coordinates Operations Agents, and keeps reporting clear and consistent.

Key responsibilities

• Coordinate client workflow priorities and Operations Agent execution.
• Review daily production logs, weekly reports, and output quality.
• Support training, accountability, escalation, and operating rhythm.
• Help turn client needs into organized workflows and support plans.

Required qualities

• Highly organized and calm under responsibility.
• Strong written communication and follow-through.
• Comfortable managing people, improving systems, and giving feedback.

Helpful skills

• Team coordination
• Reporting review
• Client workflow management
• Spreadsheet and document tools

What good performance looks like

• Operations Agents know what to do and what good output looks like.
• Client work is visible, organized, and reviewed consistently.
• Issues are escalated early and reports are delivered on schedule.